Missing or clunky loyalty program
Turn points into repeat purchases, not spreadsheets
For ecommerce brands, RetailCloud pairs an all-in-one retention marketing platform with a forward-deployed marketer, so loyalty data drives email, SMS, and on-site offers automatically.
33.6%
increase in email and SMS campaign revenue (Coolibar)
62%
increase in flow revenue within two months (Coolibar)
8.6x
campaign revenue growth after unifying two regional accounts (Sena)
The problem
No time to build what loyalty needs
Lean marketing teams know a loyalty program could lift repeat purchase rate, but new flows, tiers, and reward logic all compete for the same one or two people's time. The idea sits on a roadmap while the team keeps the lights on.
What we hear from brands
limited time and resources to build new flows
a single marketer running loyalty across hundreds of storefronts
thin team bandwidth, the program keeps slipping down the list
The new way
Tiers people actually want to keep
Group customers by spend or points earned, then give each tier a reason to stay: higher discounts, early access, or free shipping. Because tier status lives in the same profile as every other signal, the benefit shows up the moment a customer qualifies.
How it works
Onboarding that runs on your forward-deployed marketer's clock, not yours
You provide the keys
Access to your current tools and a signed-off plan are the two things your team contributes upfront.
99% of the work sits with your forward-deployed marketer
Data transfer, integration setup, and flow rebuilding are owned by your dedicated forward-deployed marketer from day one.
Your customers never see a gap
Because your old stack keeps running until cutover, there is no interruption in sending or tracking during the switch.
The platform
No engineering to run it day to day
Marketers configure the flows, the widgets, and the personalization rules themselves. Support and operation need no developer time, which is what makes a small team able to run all of it.
Including
Your forward-deployed marketer
Why a 5-minute SLA is realistic here and not elsewhere
A 5-minute response only works if the person answering is not juggling 60-plus accounts. RetailCloud's forward-deployed marketers stay under 15 accounts each, which is what makes the fast reply time sustainable rather than a marketing promise.
5-minute response time versus 72 hours industry-wide
Fewer than 15 accounts per marketer
Shared Slack channel included
Replace your stack
The connectors go too
Every tool in a stack needs a connection to the store and to the other tools, and each of those is a thing that breaks quietly. Consolidating removes the maintenance along with the vendors.
Explore RetailCloud before you commit to anything
Walk through the platform, ask questions, and see how the modules connect. No pressure, just a clear look.